I called my cable company earlier today to report some problems with my internet connectivity and the message that played initially asked me to enter my phone #. I did and when I finally got a live person on the line, guess what?
Yep. The first question I was asked was - What is your telephone # ?
Are you kidding me! Always ask your customers what your company is doing that makes no sense. And if a customer offers to tell you without being asked, have the sense to listen to them and make any necessary changes
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